1

A/B Testing - Variation shows wrong product


Avatar
Damien Blenkinsopp

When A/B testing clicking on view of a TEST variation shows the wrong product. So you can't see exactly what it looks like. It's also unnerving as you wonder if the test is showing the right thing.

A

Activity Newest / Oldest

Avatar

Nicholas

Hello Damien,

I would like to thank you for sending your request to GemPages Feedback forum.

This seems to be a technical problem. Please contact our 24/7 Customer Success team to help you resolve this problem.

Via livechat: help.gempages.net/?chat=intercom
Via email: support@gempages.help

Best Regard,
Nicholas


Avatar

Damien Blenkinsopp

I was already told by support it is how it works? Using a default product instead of the actual one in displays.


Avatar

Nicholas

Hi again,

Yes, we currently use the default product to make preview for variant page as you described on the previous post and. We do find it rather confusing for our customer to preview default product instead of the actual product that is assigned to the template.

I've noted your post down and will present your suggestion to GemPages' Product Development Team in the future.

Best Regard,
Nicholas