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Variant picker breaks when translating.
Hello, The variant picker loses it’s design when being translated by the Translate & Adapt app.
Hi, I'm having a recurring problem publishing changes to a page on my Shopify store.
Hi, I'm having a recurring issue publishing changes to a page on my Shopify store. Page: "Discover the Mineral Your Soul Craves" (store: kyo-energycrystals-shop.com) Problem history: 1. I edited a button link in the GemPages editor. 2. When I tried to publish, the message “The GemPages Theme Helper is disabled” appeared—I enabled it 3. I tried publishing again and got “Error publishing (1)” 4. I tried again after clearing my browser cache—the system indicated that it published successfully 5. However, the live page (kyo-energycrystals-shop.com/pages/descubre-el-mineral-que-tu-alma-pide) still displays the old content and link, with no changes. Can you check on your end why the update isn’t showing up on the live store? I suspect it might be related to a recent theme change on my Shopify store.
Hi, been using GemPages for over 3 years, love it.
Question: I need to add Report Bug to a page - simple form with user email address, text, a submit button which sends email to my email address. I looked at Contact Form but couldn’t get it to work… Thank you! Michael
Marquee image size bug
Even though the tiles are set to the same size and the source files have the same dimensions, the tile sizes appear different on the phone.
Images not showing
In the gempage builder I can upload my photo and save it , but in the shopify page as a customer the photo won’t upload
The issue of AI copying web pages
AI cannot replicate or extract the content of this website. Please resolve this issue immediately. The website address is https://www.zonesun.com/
Bunny Fonts display Swap
I like that i can change the Font source in the Preferences. I switched from Google Fonts to Bunny Fonts but now the font-display is not on “swap”. Would be nice to set the font-display automaticly to “swap” on the Backend or let the user choose.
Too many bugs.
Hello, we’ve been using gempages for months.. It now seems that we can’t sync our product. Our front end is fine but the editor can’t seem to sync our product.
Popup element not available in search
Hello, if I search for the popup element, no result comes up. Instead, if I want to create a popup I have to create a button > Link > After click > Popup > Create popup. But after that, and all the set up the popup, doesnt shows up when I click on the button. I dont know if it is related to the absence of the element in the search. Thank you for your help. Gautier
Issue when using Translate & Adapt to translate content in GemPages
Invalid translatable content hash.When using gempages to translate multiple languages, the problem of invalid translatable content hash has occurred again, and the English part of the translation interface has always been blank, which has seriously affected our work. Moreover, this problem has occurred repeatedly. I don’t know why. Now we are facing the launch of new products. Because of your problem, our business has been seriously affected. Moreover, when I sent a message, it showed that it could not be sent, and no one helped to solve the problem.
[Bug] Phone number in button cannot be correctly saved
I am having issues with saving the phone number correctly, as it cant take the format that's in the phone number section in the button, I cant have it accept the +1 855-123-4567 number I have, which causes issues with dialing the number.
Shadow bug on dynamic button text add to cart
Since your last major update there is a shadow bug that is automatically added to the text once a dynamic checkout button is set up, even if the text shadow option is not present.
Slow & Buggy
Whenever I scroll through the editor, content is wiped out and will have to wait for it to appear. It’s nearly impossible to add bulleted content, whether your pasting or typing it in. It won’t show the bullets for the next line when I press enter.
GemPages - Builder Issue & limitation
I'm really having a hard time with this. Normally, I can complete a page quite quickly, but the current builder has too many limitations and frequent error pop-ups. It’s significantly affecting the project timeline, and the system doesn’t feel stable. I’ve had to reach out to Support repeatedly, which has delayed my progress even further. If these issues continue, how can I guide my team to communicate this to the client? Maybe with something like: "Apologies, but if you would like to proceed with building this page, please note that there are certain limitations with the current builder which may impact how the page can be structured or completed."
Related Products
Even after setting Featured products and enabling it. Nothing appears in the website.
Urgent Escalation: Unresolved Gempages Builder Article List Issue
I am writing to formally escalate a long-standing and unresolved issue regarding the Article List functionality in the Gempages Builder. Despite last conversations the problem remains unfixed even after more than 24 hours (dated 16-June). I’ve repeatedly had to explain the same issue again and again to multiple support guys, which has resulted in the loss of valuable time and caused significant frustration. This is not only inefficient but also unacceptable given the time-sensitive nature of my work. I have wasted hours trying to clarify the issue, yet it remains unresolved. This lack of resolution and accountability is extremely disappointing. I now request that this issue be escalated to the highest level of technical or customer support management immediately. I expect timely and effective resolution, along with a clear explanation of why the issue has taken this long to address. Please treat this with utmost urgency and respond with a resolution plan at the earliest. Page URL: https://www.ask-the-fox.com/pages/brandschutz